We process our order on every weekday.
All parcels are sent out in an overnight package, but please understand that it may take longer than 1 day.
Auckland: overnight - two (2) working days
North Island: overnight - three (3) working days
South Island: two (2) - five (5) working days
It may take up to five (5) more working days for delivery to a rural area
When we print out your packing slip for dispatch, you will get an automatic e-mail with a tracking number.
The tracking number will be entered into the couriers' system after 7 pm on the same day.
All parcels must be signed for upon arrival. If you advise in advance, we will ask the courier not to obtain your signature.
We are not responsible for any lost or damaged items if you advised us to leave the parcel at a particular place.
If your item comes back to us due to the insufficient address provided or no one available at home after the couriers left the card to call, we claim the right to keep the returned parcel until we receive an additional shipping payment with alternative or updated delivery address. If you would like to cancel your order at that point, we will issue a refund after deducting 10% restocking fee. Your payment for delivery will not be refunded at all.